Welcome to the Odlo Fashion Shop FAQ page. We’re here to help you find the answers you need about our products, services, and policies. Our goal is to support your active lifestyle with reliable gear and seamless service.

Products & Orders

What types of products does Odlo Fashion Shop specialize in?
We specialize in high-performance activewear and technical accessories for athletes and outdoor enthusiasts. Our range includes tights, bib shorts, bottoms, base layers, backpacks, bags, hydration solutions, beanies, caps, gloves, gaiters, belts, GPS watches, electrostimulation devices, and cross-training gear. Our focus is on quality, functionality, and European design.
How do I choose the right size for my activity?
Our products are designed with athletic fits in mind. We recommend consulting the specific size chart provided on each product page for accurate measurements. If you need further assistance, our support team at [email protected] can help you select the perfect size for your needs.
Are your products suitable for extreme weather conditions?
Yes, our technical clothing is engineered for various conditions. We offer moisture-wicking base layers for intense workouts, insulated options for cold weather, and breathable fabrics for warmer climates. Each product description includes details about its intended use and performance features.

Shipping & Delivery

Where does Odlo Fashion Shop ship to?
We proudly offer efficient global delivery to most countries worldwide. However, we are currently unable to ship to some remote areas and parts of Asia. During checkout, you can enter your address to confirm we can deliver to your location.
What shipping options are available?
We offer two streamlined shipping methods:
– Standard Shipping ($12.95): Handled by premium carriers DHL or FedEx. Orders are processed in 1-2 business days with delivery typically within 10-15 days after dispatch.
– Free Shipping: Available on orders over $50 via EMS. Orders are processed in 1-2 business days with delivery typically within 15-25 days after dispatch.
How can I track my order?
Once your order is dispatched, we’ll send you a confirmation email with tracking information. You can use this to monitor your delivery progress directly with our shipping partners (DHL, FedEx, or EMS).

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are securely processed through encrypted channels to ensure your payment information remains protected.
Is my personal information safe when ordering?
Absolutely. We prioritize your privacy and security. Your personal and payment information is protected with industry-standard encryption, and we never share your data with third parties without your consent.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of receipt. If any item doesn’t meet your expectations, you can return it for a refund or exchange. Items must be unused, in original condition with tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Who pays for return shipping?
For returns due to product defects or our error, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping fees. We recommend using a trackable shipping method for returns.

Account & Technical Support

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.
What should I do if I have technical issues with electronic products?
For issues with GPS watches, electrostimulation devices, or other electronic accessories, please contact our support team at [email protected]. We’ll troubleshoot the issue or arrange for a replacement if the product is defective.

Can’t find the answer you’re looking for? Our customer service team is ready to help you. Contact us at [email protected] and we’ll respond promptly to keep you moving.