At Odlo Fashion Shop, we are dedicated to empowering your active lifestyle with premium performance apparel and gear. We understand that getting your order on time and being thrilled with your purchase is paramount. Our streamlined shipping and returns processes are designed with your satisfaction in mind.

Shipping Information

We ship globally, excluding a few remote areas and parts of Asia. Please see below for our detailed shipping options and timelines.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Timelines

We offer two reliable shipping methods to meet your needs:

  1. Standard Shipping (Fee: $12.95)
    • Carrier: DHL or FedEx
    • Estimated Delivery: 10-15 business days after shipment.
  2. Free Shipping
    • Carrier: EMS
    • Availability: Automatically applied to all orders over $50.
    • Estimated Delivery: 15-25 business days after shipment.

Please Note: The delivery times mentioned are estimates and may vary slightly depending on your location and customs processing. You can track your order using the link provided in your shipping confirmation email.

Returns & Exchanges Policy

Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process within a specified window.

Return & Exchange Window

You may return or exchange most items within 15 days of receiving your order. To be eligible for a return or exchange, items must be in their original condition: unworn, unwashed, with all original tags attached, and in the original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following product categories are final sale and cannot be returned or exchanged:

  • All Accessories (including Beanies, Belts, Caps, Gloves, and Gaiters)
  • Electronic Running Accessories
  • Electrostimulation products
  • GPS Watches

These exceptions are due to the personal nature and potential hygiene concerns associated with these products.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Our Team: Email us at [email protected] within the 15-day window. Please use the template below to provide all necessary information.
  2. Wait for Authorization: Our customer service team will respond within 2 business days with a Return Authorization Number and detailed instructions on where to ship your return.
  3. Pack and Ship: Securely package the item(s) along with the original packing slip. Clearly write the Return Authorization Number on the outside of the package.
  4. Ship Your Return: Send the package to our returns center at:

    Odlo Fashion Shop Returns
    1166 Pinchelone Street
    Virginia Beach, VA 23464
    USA

    Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service for your protection.

Return Authorization Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Odlo Customer Service Team,

I would like to request a return/exchange for my recent order.

  • Order Number: [Your Order Number]
  • Name: [Your Full Name]
  • Email: [Your Email Address]
  • Phone: [Your Phone Number]

Item(s) to return/exchange:

  • [Product Name], [Size], [Color]
  • [Product Name], [Size], [Color]

Reason for return/exchange: [Please specify reason – e.g., wrong size, defective, etc.]

I have read and understand the return policy regarding item condition and non-returnable products.

Thank you for your assistance.

Sincerely,[Your Name]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • You will receive an email confirmation once your refund has been processed.

Please Note: Original shipping fees are non-refundable. Please allow additional time for the refund to appear in your account based on your financial institution’s processing times. For exchanges, we will cover the shipping costs to send your replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will apologize for the inconvenience and arrange for a prepaid return label and expedite your replacement at no additional cost to you.

We appreciate your trust in Odlo Fashion Shop. Our commitment to quality is reflected not only in our products but also in ensuring your complete satisfaction with every aspect of your shopping experience.